Frequently Asked Questions
FAQ’s
Everything You Need to Know
What is The-Guest Club?
The-Guest Club is a platform designed to enhance guest experiences in the luxury hospitality industry.
Who can join The-Guest Club?
Both individual luxury travellers and industry professionals can join The-Guest Club.
Is there a mobile app for The-Guest Club?
Yes, The-Guest Club is accessible via both web and mobile apps for ease of use.
How can facilities and service providers join The-Guest Club?
Interested partners can sign up on the Industry Partners page and follow the onboarding steps to become licensed.
What are the benefits of becoming a licensed partner?
The Guest Club is an experience management tool, and licensed partners gain access to the exclusive details of their guests' preferences. This will streamline operations and enhance operational efficiency as your team will have a proper allocation of time to dedicate to personalising services.
Is there a fee for industry partners to join?
Yes, there is a yearly licensing fee and a membership package that fits your needs. Please refer to the membership packages page.
Can I integrate my existing PMS, CRMs or POS systems with The-Guest Club?
Integrations are considered individually. If you would like to integrate with your existing systems, you should contact support@the-guestclub.com and send your specific requirements.
Is my personal information safe on The-Guest Club?
Yes, we prioritise your privacy and use advanced security measures to protect your data.
info@the-guestclub.com
Steinmattstrasse 43, 3920 Zermatt - Switzerland
